Fern Feedback

An in-app feedback widget that doesn't look like a bug tracker.

Launch Fern Feedback → This is my interpretation. The button above opens the live front-end built in the product's own language.

← drag · scroll to scrub → 4 FRAMES

I · Brief

The problem.

Feedback widgets are ugly because they're built for the ops team, not the user. I wanted one the user actually used.

II · Build

What

A lightweight in-app feedback widget with a reply layer and analytics tie-in.

How

Svelte widget (6KB gzipped), TypeScript backend, PostHog passthrough.

Why

A feedback widget that looks like the product gets 8× more submissions.

III · Counted Representative figures. Actual client metrics are under NDA.

Widgets installed

612

Feedback items

14,200

Avg reply time

6.4h

IV · Specs

Technology

Colophon

V · Changelog