Echo Route

AI call routing that learns who should answer what.

☏ Launch Echo Route → This is my interpretation. The button above opens the live front-end built in the product's own language.

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I · Brief

The problem.

A service business was burning two senior engineers a day on misrouted calls. I wanted a router that made the right decision 96% of the time.

II · Build

What

A call router that listens for 10 seconds then picks the right desk.

How

Twilio Flex integration, Claude for intent, Postgres for routing rules.

Why

96% correct out of the gate. 27% of calls get deflected to self-serve entirely.

III · Counted Representative figures. Actual client metrics are under NDA.

Calls routed / day

2,100

Misrouted (manual)

4%

Agent deflection

27%

IV · Specs

Technology

Colophon

V · Changelog